Policies
Payments and Refunds; Student Expectations; Privacy, Website and Data
Registration and Payment
Individual Registration and Payment
Payment can be made by credit card at registration. If you would prefer to pay by bank transfer, cheque or cash, contact us directly to arrange registration and payment.
Registration for some courses (80 hours+) can be made with a 50% deposit. Use the code 50DOWN at registration. An invoice for the remaining 50% of your course fee will be emailed to you, and is due the first scheduled day of your training.
If you represent a company, organization or government department and would like to register an individual and be invoiced later, please contact us directly and we will arrange that for you.
Private Course Registration and Payment
Private courses refers to training that has been arranged for organizations, companies, schools, government departments or communities. Payment is due the day after the course ends, and is invoiced on Net 30 terms.
Cancellations, Refunds and Rescheduling
Life happens, things change, and cancelling or rescheduling a course is occasionally unavoidable. If you are unable to join the course you signed up for, the schedule below clearly outlines your cancellation, rescheduling and refund options.
15 + Days Before Your Start Date
- Reschedule: No charge*
- Cancellation fee: Full Refund (less 5% payment processing fee)
7-14 Days Before Your Course Date
- Reschedule fee: 25% of course cost*
- Cancellation fee: No refund
2-6 Days Before Your Course Date
- Reschedule fee: 50% of course cost*
- Cancellation: No refund
Less Than 48 Hours Before Your Course
- Reschedules: No reschedules
- Cancellation: No refund
*Multiple reschedules will incur rescheduling fees regardless of how far in advance of the course start date they are made; Refunds may not be processed if there are other fees outstanding; Rescheduling may not be available for all courses.
Accessibility and Accommodation
We want everyone to be able to participate in our training.
If you have any learning needs, disabilities, or barriers that might affect your course, please let us know — ideally at least 7 days before it starts. We’ll work with you to figure out what support we can provide.
If we can’t make the course accessible for you, we’ll give you a full refund.
Punctuality and Attendance
Coast Medical Training requires 100% attendance for all courses to meet certification standards and ensure student competency.
Punctuality
- Students must arrive on time for each session.
- If a student anticipates being late due to an unavoidable delay (e.g., transit disruption, emergency), they must notify the instructor before the scheduled start time.
Absence or Missed Time
- Any missed time may make the student ineligible for course completion or certification, as required by licensing and accrediting bodies.
- In some cases, students may have the option to make up missed content by working privately with an instructor at their own time and expense. This is not guaranteed and is based on the specific content missed, and instructor availability.
- If a student is unable to complete the course because of missed time, no refunds will be issued. Standard refund/transfer policies do not apply once the course has begun.
Student Code of Conduct
Safe Spaces Policy
We are committed to providing a safe, respectful, and supportive environment. All students are expected to:
- Treat instructors and peers with respect
- Participate actively and safely in course activities
- Follow all safety instructions and use equipment responsibly
- Refrain from disruptive, abusive, or discriminatory behaviour
- Adhere to any class charters or agreements developed at the beginning of your course
- Violation of this policy may result in removal from the course without refund.
Safety & Risk Policy
Our courses often involve hands-on activities in real-world or outdoor settings. Safety is our top priority.
- All students must follow instructor directions and safety rules at all times
- Students must disclose any medical conditions that could affect participation
- Participation is at your own risk; we are not responsible for injuries resulting from unsafe or non-compliant behaviour
- Students should refuse to participate in any activities they feel are unsafe for them
Data Privacy and Cookies
Coast Wilderness Medical Training Inc. does not distribute personal information that is provided through our website www.wildernessfirstaidtraining.ca. We keep all information confidential; we do not solicit, send junk email or sell contact info to mailing sites. Any information you send us is strictly received and protected for internal use only. As you browse Coast Wilderness Medical Training, cookies will be used to help the site run effectively, provide you with the best browsing experience, and help us learn more about how people are using the site so that we can make it better. No personal information such as your name, email address, postal address, or telephone number, is collected by these cookies.
Website Terms, Conditions and Disclaimer
Terms & Conditions
By using our website, you agree to the following:
All course materials and content are owned by Coast Medical Training and may not be copied or distributed without permission.
You agree to use this site lawfully and not to disrupt or damage it.
While we do our best to ensure accuracy, we are not liable for any errors or technical issues on the site.
All purchases are subject to our refund and cancellation policies.
These terms are governed by the laws of British Columbia, Canada.
Website Disclaimer
The information on this site is provided for general educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always follow the guidance of qualified medical professionals and your local regulations.